Pharmacovigilance

Privacy Policy

Privacy and Data Protection Policy

BioPortugal, makes known its Privacy Policy, through which it informs you of your rights and establishes how it collects and uses your personal data.

At BioPortugal, we assume the commitment to use your data only for the defined purposes, and in a clear way, adopting several security measures, of a technical and organizational nature, in order to protect the personal data made available to us against its disclosure, loss, misuse, alteration, unauthorized treatment or access, as well as against any other form of unlawful treatment.

1. Responsible for processing personal data

BioPortugal, headquartered at Rua do Campo Alegre, 1306 2º – Room 208 4150-174 Porto, Distrito do Porto – Portugal, is the entity responsible for the processing of personal data, as it defines the data collected, the means of processing and the purposes for which the data is used.

2. Data Protection Officer

BioPortugal has a Data Protection Officer or DPO, who supervises and advises the data controller regarding the obligations under the rules of privacy and protection of personal data, cooperating with the supervisory authority and being the point of contact with the client in order to clarify possible questions or doubts about the processing of executed data.

If you wish to clarify any doubts or file a complaint, you can do so with BioPortugal's data protection officer, through the following email address: dpo@ftpporto.com.

3. Definitions

3.1. What is personal data?

Personal data refers to information relating to an identified or identifiable natural person – hereinafter referred to as the Data Subject; an identifiable natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, electronic identifiers or to one or more specific elements of the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

3.2. Who are the holders of personal data?

The Data Subject is an identified or identifiable natural Person whose personal data are processed by the Data Controller.

3.3. How and when are your personal data collected?

Your personal data may be collected under the following circumstances:

For the purposes of concluding and executing a contract, namely, when purchasing or purchasing a product and/or service.

Through our digital platforms, when you make a request for a proposal, quote, visit, request for assistance or order.

When you travel to our physical facilities and provide us with your personal data.

When you subscribe to our newsletters, giving us your consent.

When you participate in events, conferences, workshops or trainings, organized by BioPortugal, or by the brands we represent, and with express consent, you provide us with your personal data.

4. Basis, Purposes and Duration of the Processing of Personal Data

The grounds that legitimize the processing of your personal data by BioPortugal are as follows:

Consent: your personal data may be processed by means of a free, specific, informed and explicit expression of will, under which you accept, by means of a declaration or unequivocal positive act, that your personal data may be processed.

Pre-contractual steps and/or contract execution: your personal data may be necessary to clarify doubts, to present you with a proposal, for the execution, execution and management of a contract entered into with BioPortugal.

Compliance with legal obligation: your data may be necessary to comply with a legal or legal obligation to which the person responsible for the processing, BioPortugal, is or will be subject.

Legitimate interest: your data may be necessary to carry out certain operations related to BioPortugal's business activity, except in cases where your privacy and data protection rights must prevail.

BioPortugal, in case the customer is a legal person, in order to fulfill its contractual obligations, may need to collect some personal data (name, email and telephone) of the representative or employee of that company, for the sole purpose of allowing the proper execution of this contract, and in this case the legal person client must ensure that the data collected from their representatives/collaborators are collected and transmitted to BioPortugal, in a lawful manner (under one of the legal grounds provided for in the applicable legislation), and must check holders of personal data, their representatives or collaborators, the right to information on the processing of such data.

4.1. Period of retention of personal data

BioPortugal keeps the personal data of the holders only for the period strictly necessary to pursue the purpose for which they were collected, except for those that the law requires the state body and always in accordance with the legislation in force.

This retention of your data will remain during the period in which you maintain a contractual relationship with BioPortugal, except in cases where you have given us your consent so that we can keep your personal data for periods longer than the duration of the contract, ensuring in this way, the rights and duties related to the contract or in situations where there is a legitimate interest of BioPortugal.

5. Transmission of your personal data

BioPortugal will never transmit your personal data to third parties, except in the case where the state, judicial or police authorities so require and always in accordance with the law in force.

BioPortugal's suppliers, service providers or subcontractors are contractually subject to the same terms and conditions for the processing of personal data as BioPortugal, and are prohibited from using, transferring, disclosing or recording the holder's personal data for any purpose other than the one for which they are specifically contracted (or without their consent, as applicable).

6. Link to other websites

BioPortugal will not be responsible for the privacy practices of third parties whose websites have a link to our website, and cannot guarantee that the contents and information contained therein are in accordance with the new data protection regulation, and it is strongly advised to read of the privacy policies of those websites.

7. Rights of Holders of personal data and response to requests from Holders

BioPortugal, guarantees the applicability and compliance with all the rights of the holder of personal data provided for in the General Data Protection Regulation and national legislation in force, namely:

Right of Access: You have the right to obtain confirmation from BioPortugal that the personal data concerning you are or are not the object of processing and, if that is the case, the right to access your personal data and related information to that same treatment.

Right of Rectification: You also have the right to obtain, without justified delay, from BioPortugal, the rectification of inaccurate personal data concerning you, namely the right to correct or complete them.

Right to data erasure/right to oblivion: You may exercise the right to have your personal data deleted, by BioPortugal, and without undue delay, provided that: the data is no longer necessary for the purpose for which it was processed , as well as withdrawing its consent, not justifying other valid grounds for its conservation and also whenever it opposes this treatment, there being no legitimate interests at stake on the part of BioPortugal, in addition to other cases legally provided for.

Right of Data Portability: You have the right to have your personal data provided to BioPortugal, in a structured format, commonly used and automatically read, as well as the right to transmit this data to another person responsible for the processing (if such is technically possible), and whether the processing is based on consent or a contract, and whether the processing is carried out by automated means.

Right to withdraw consent: You can at any time change your consent, limit it to certain types of treatment or withdraw it. However, the withdrawal of consent does not compromise the lawfulness of the processing carried out on the basis of the consent previously given.

Right of Opposition: You may also object, at any time, to the processing of personal data concerning you, when there are no compelling and legitimate reasons for the processing that prevail over your interests, rights and freedoms, or for the purposes of declaration , exercise or defense of a right in a judicial process. It is also important to add that you have the right to object, at any time, to the processing of your data for the purposes of direct marketing. In this case, BioPortugal undertakes to cease processing the data for this purpose.

Right to Limitation of Processing: In certain situations, you have the right to obtain from BioPortugal the restriction of the processing of your data, namely if you contest the accuracy of the personal data for a period that allows BioPortugal to verify its accuracy, in cases where the data they are no longer necessary for the purposes of the treatment but are required by the holder for the purposes of declaration, exercise or defense of a right in a legal process and even when opposing the treatment, until it is verified that the reasons of legitimate interest of BioPortugal prevail over theirs, as well as in other cases legally provided for.

Right not to be subject to any automated decision: You have the right not to be subject to any decision made solely on the basis of automated processing, including the definition of profiles that produce effects in your legal sphere or that affect you significantly in a similar way.

7.1. Exercise of your rights

You may exercise your rights free of charge, unless the claim is manifestly unfounded or excessive, in which case a reasonable fee may be charged taking into account the costs.

We will respond to your requests within a maximum period of 30 days, except for more complex requests.

In fact, you may exercise your rights by sending a letter, or by going to the address at the following address: Rua do Campo Alegre, 1306 – A and B 4150-174 Porto, Distrito do Porto – Portugal. If you prefer, you can contact us via email to: dpo@bioportugal.com.

8. Procedural and Technical Measures of Security and Information Systems

BioPortugal has implemented adequate physical, technological and organizational security measures to protect your personal data in order to protect the personal data made available to us against its disclosure, loss, misuse, alteration, processing or unauthorized access, as well as against any other form of unlawful treatment.

BioPortugal has endowed its information systems with data security levels and a high level of confidence in accidental events or malicious or unlawful actions that compromise the availability, integrity and confidentiality of Personal Data stored or transmitted.

9. Cookies

BioPortugal uses 'cookie' type technologies on its website that allow you to locate the routes followed by you to this website, thus helping to record the user's activity on this web platform. Despite the use of this technology, BioPortugal does not record information about individual users. Additionally, you can preset your browser not to accept cookies or to warn you if they are used.

10. Use of the BioPortugal website whose domain is “bioportugal.pt”

10.1. With regard to the use of materials and content on the BioPortugal website, information, text, figures or graphics contained therein, they may only be used for your personal use, and never for commercial purposes, nor should you reproduce, modify, transmit , authorize or publish such information, texts, figures or graphics, in whole or in part, for any purpose without the prior written consent of BioPortugal.

10.2. Regarding the use and risk of its use, BioPortugal specifically rejects any responsibility for direct, indirect, accidental, consequential or special damages arising from or in any way associated with your access or use of this website, which affect your computer or electronic equipment, as well such as your confidence in the information obtained through our website.

The information on the website must be seen in its purely informative aspect. Despite BioPortugal's efforts to keep the contents up-to-date and trustworthy, they may contain inaccuracies, typographical errors or be temporarily out of date, and may be changed at any time without BioPortugal having the obligation of prior notification.

11. Privacy Policy Update

BioPortugal reserves the right to update this policy at any time, according to legal requirements and/or commercial activity needs.